Support

Support

First off, I would like to thank you for your purchase!  Your satisfaction means everything to me, and that is why I strive to deliver not only great content, but support as well.

You are here because you are having some sort of issue with your downloaded product.  From the emails I have received, there are a handful of issues people are having trouble with such as:  downloading, saving, viewing on an iPad, printing, and more.

For 12 Week Super Shred VIDEO help, CLICK HERE!

Downloading

  • PLEASE READ THIS FIRST – Once you purchase the download, you will be sent to a page where you can download it instantly, and you will also be sent an email (to the email tied to your PayPal account) with the download link.
    • Check your junk/spam box if it isn’t in your inbox.
    • Make sure you check the email tied to your PAYPAL account!
    • The email will come from:  “Natalie Jill Fitness <support@nataliejillfitness.com>”
    • ALSO, I have had lots of people order from an old email they no longer use.  Please make sure to update and use an email that you have access to.  You have 10 days and several attempts to download the file.
  • The files range in size, but some are about 10mb, so BE PATIENT.  It can take anywhere from a minute or two, to 10 minutes or more depending on your internet connection.  High speed internet is recommended.
  • Check your downloads folder if you can’t find the file.  We have had lots of people that said they didn’t get the download, but when they checked, they had 3-4 copies of the file in their downloads folder.
  • For Windows users:  Where are downloaded files saved?
    When you download files, Windows usually saves them in the Downloads folder which is located under your user name in the users folder on the drive where Windows is installed (for example C:\users\your name\downloads). When you are saving the file, you can choose to save it to a different folder. Some different types of files are saved to different folders by default. For example, if you right-click a picture on a webpage and then choose Save Picture As from the menu, the picture will be saved to the Pictures folder by default. If you’re not sure where the file was saved, you can search for it from the Start menu.
  • WINDOWS USERS:  If the above doesn’t help, instead of clicking the ‘download’ button, just ‘right-click’ the download button, and select ‘save as’, and then save it to your desktop or other place where you can find the file.
  • It is not recommended to download to your phone due to the file size, and the fact that most phones don’t handle PDF files that well.  If you are a sophisticated smart phone user and you have a PDF software on your phone, then I would recommend downloading to your computer first, then transferring to your phones memory card.

iPad

If you are on an ipad, this is what you will need to do:

  • When you click the download link, it will open a new tab that will show you Natalie’s site.  What you need to do, is click back to the previous tab and WAIT until it has finished downloading.  You will know it is done as the file will start to show up in the browser.
  • Once the file shows up, it will take a minute or two to completely show up (the pages will be slow to load as you scroll through).  Again, it won’t download as a file, it downloads into the browser on the iPad.
  • Once that is done, tap the page and a little window will show up with a button that says “open in iBooks”.  You want to click this, and then wait a second as the file is transferred to iBooks.  Then you will be able to view the PDF anytime.  More info here from Apple:  http://support.apple.com/kb/ht4227

  • I hope this helps, and let me know if you have any issues with this.

Saving / Printing on a Mac

If you are using Preview on a Mac, several people have noted a problem saving or printing the file as it asks for a password.  There is no ‘password’ on the document, but Preview seems to think there is.  The workaround is to use the free download of Adobe Acrobat PDF, or just move the file to your desktop and use Preview to view it.  By downloading the file, you already have it saved, so just move it from your downloads folder to your desktop or other folder.

PDF Viewer

Most people already have this, but you will need a program that reads PDF files.  We have had people that did NOT already have a PDF viewer on their computer, and this file will not open in Microsoft Word.  If this applies to you, download a FREE viewer from Adobe here:  http://get.adobe.com/reader/

VIDEO HELP

To get the Quicktime Video Player for FREE, CLICK HERE!

To get the Quicktime Video Player for FREE, CLICK HERE!

If your question is not answered above, contact me HERE and know that I will respond within 24 hours.

 

About Natalie Jill

Natalie Jill helps people across the globe reach their health, fitness, life and business goals. Natalie is a well known Licensed Sports Nutritionist and Certified Personal Trainer who was diagnosed as having Celiac Sprue over 12 years ago, and that is why she specializes in weight loss consulting and helping people with food allergies and intolerance’s. Learn how Natalie handled adversity and find out how she "made her own luck". Ready to change your life today? Start by CLICKING HERE.